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SAW CONSULTING & IT

SAW Consulting · IT consulting and delivery

AI workflows you can audit.

Serjoscha Amthor‑Williams · Managing Director · Frankfurt am Main

We advise on and build AI-powered automation for organisations with sensitive data: with clear data paths, human approvals and traceable records.

What we build

  • Platforms and portalsBooking, guest areas and customer logins for marinas, golf clubs, spas and wineries.
  • Control roomsOperations, bookings and deadlines on one screen, reduced to the essentials.
  • Agents with approvalAutomation that involves a person before critical steps.
  • Digital appearancesFast, well-kept interfaces that match your brand and your clients.

Remote and on site in the Rhine-Main region · German, English and Italian

Audit trail

Every step stays traceable.

An extract from a typical run: a request is classified, its data path checked, an agent prepares a draft, a person approves it, the record is written. Requests routed outside the EU are blocked.

  • checked and logged
  • waiting for human approval
  • blocked, no action taken
Audit trailrunning
  1. 09:41:02Inbound · client requestclassified
  2. 09:41:03Data class · confidentialEU route
  3. 09:41:03Pre-check · route allowedchecked
  4. 09:41:05Agent · draft with reasoningwaiting
  5. 09:42:18Approval · case handlerapproved
  6. 09:42:19Record · audit entry writtenlogged
  7. 09:44:51Request · provider outside the EUblocked

Illustration of the principle, not a live system.

Agent agency

Seventeen agents for the tasks companies most often address with AI according to current surveys. Each carries an ID badge with one task, fixed tools and clear limits. Review, audit trail and human approval run alongside every one of them.

17 agents7 departments3 control functions

CUSTOMER CONTACT · 3 AGENTS

Illustration of the principle, not a live system

Sources: Bitkom, press release of 14 Sep 2026 · Zapier, survey of over 500 executives

ID BADGE · AG-01

ready

Customer contact

Inbox

Receives emails and form enquiries, recognises the topic and urgency, and routes them to the right team.

MAY
read, categorise, forward internally
MAY NOT
reply or release attachments externally
TOOLS
Mailbox (read-only), form webhook
APPROVAL
not required, no external effect
LIMITS
steps, runtime and cost per run are limited

DEMAND

Bitkom 2026: 72% name customer contact as an AI application area, more than any other. According to Zapier, 49% use agents in customer service.

Example roles. Which agents you need is clarified in the AI inventory.

Pricing

Entry points at fixed prices, build packages, automation packages and ongoing collaboration. All prices net plus VAT.

To the pricing →

Insights

See all insights →

About us

We are SAW Consulting GmbH, combining customer understanding, IT and SaaS sales, and hands-on product development. Our starting point is not the next tool, but the question: what is actually needed, and how can it be delivered in a technically sound, economically viable and responsible way?

About us

08Contact

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