Customer relationships, product and delivery belong together

I am the managing director of SAW Consulting GmbH, combining customer understanding, IT and SaaS sales, and hands-on product development. My starting point is not the next tool, but the question: what is actually needed, and how can it be delivered in a technically sound, economically viable and responsible way?

My experience in customer service, account management, IT sales and entrepreneurship shapes this perspective. I want to do more than take down requirements: I want to understand the connections, make possibilities understandable and help shape the path from idea to rollout.

Today my focus is on AI-powered automation, agentic workflows and AI governance. I am fascinated by how individual tools and experiments become reliable workflows: with clear responsibilities, deliberate provider choices, controlled data flows and traceable decisions. For me, data sovereignty also means preserving choice and independence.

With Eichmeister I am developing an approach to responsible AI use and controlled automation for tax and law firms, insurance brokers and financial services. The focus is on organisations that process sensitive customer or client data. IT service providers and system houses are partners for delivery. My aim is to think about data flows, access rights, human approvals and traceable decisions from the very beginning.

I think entrepreneurially, work in a structured way and enjoy translating between the customer perspective, the business model and the technology.