01
Everything arranged before arrival
Treatments, table reservations and wishes are confirmed before the guest arrives.
Wellness and spa resorts
Guests expect everything to be arranged before they arrive. We build the workflows behind it.
What your Guests expect
02
A tone that fits the house
Messages sound like your house, in the guest's language.
03
Calm instead of questions
Nobody asks twice about allergies or room preferences.
Where it hurts today
- Treatments, rooms and staff are managed in separate plans.
- Guest communication before arrival depends on individuals at the front desk.
- Reviews are read but not evaluated.
What we build
Treatment booking
Treatments, rooms and therapists in one calendar, bookable online.
To the service →Guest communication before arrival
An agent prepares messages; the front desk approves.
To the service →Restrained add-ons
Suitable offers at the right time, without a flood of messages.
To the service →Staff and room planning
Who works when and where, aligned with the bookings.
To the service →Evaluating reviews
Recurring themes from reviews, summarised monthly.
To the service →Data bridge PMS, spa and POS
Guest, room, treatment and invoice stay connected.
To the service →Guest app
Treatments, concierge and service in one installable app.
To the service →Incoming invoices
Check, classify and forward e-invoices with budget approval.
To the service →Your systems stay
We add what is missing instead of rebuilding what already exists. Typical systems in this industry that we connect to:
- Mews
- Apaleo
- Protel
- Oracle OPERA
- SIHOT
- Book4Time
- SpaSoft
Named without any partnership. Connection depending on the available interface.
Where we deliberately stop
We do not replace personal service. Concierge and front desk get time back; they are not abolished.
What is coming up
Whether and how it affects you is clarified by your legal partner.
since 01.01.2025, issuing from 2027/2028
E-invoicing in B2B
Receiving structured e-invoices has generally been mandatory in Germany since 2025. The obligation to issue follows in stages from 2027 and 2028.
Source: BMF, FAQ E-Rechnung (in German) ↗since 28.06.2025
Accessibility Strengthening Act
Applies, among others, to services in electronic commerce, such as online booking and payment. Micro-enterprises are partly exempt.
Source: Bundesfachstelle Barrierefreiheit (in German) ↗since 02.02.2025, next stage from 02.08.2026
EU AI Act
Duty of AI literacy for staff since 2025, transparency obligations for certain AI systems from August 2026.
Source: EU AI Act Service Desk ↗
A day with the system
Example workflow, for illustration.
08:00
For the arrivals in three days, drafts for the welcome message are ready.
08:20 · Person
The front desk checks the drafts and approves them.
14:30
A guest books an additional treatment. Calendar, room and therapist are booked together.
22:40
An enquiry in English comes in. The agent prepares the reply.
07:30 · Person
The early shift reads the draft and approves.
Discretion and operations
- Data lives on servers in the EU
- Roles: everyone sees only what they need to see
- Every step is logged, including rejections
- Code, servers and access belong to you
- Guest health information only for the people who need it
Technical properties of the systems. The legal assessment is provided by your legal partner.
Frequently asked questions
Contact
Let's talk about your project.
Write to us briefly about what it is about. You will receive a personal reply.