01
Discretion from the first contact
Enquiries are treated confidentially, in the mailbox and on the phone.
Private clinics and aesthetic medicine
Patients expect a fast, discreet reply and aftercare that looks after them. We build the workflows around it. Medical decisions stay with the medical team.
What your Guests expect
02
A fast, personal reply
An appointment for a consultation, without a hold queue.
03
Aftercare that looks after you
Reminders and follow-up appointments at the right time.
Where it hurts today
- Enquiries via website, social media and phone are sorted by hand.
- Photos, consents and findings live in different places.
- Aftercare and recall depend on the team's memory.
What we build
Pre-sorting enquiries
By treatment wish and urgency, without medical assessment.
To the service →Secure patient portal
Documents, appointments and messages in one protected place.
To the service →Aftercare and recall
Following rules defined and approved by the physician.
To the service →Control room
Treatments, utilisation and open aftercare at a glance.
To the service →Your systems stay
We add what is missing instead of rebuilding what already exists. Typical systems in this industry that we connect to:
- AesthOS
- tomedo
- samedi
Named without any partnership. Connection depending on the available interface.
Where we deliberately stop
No diagnosis, no treatment recommendation. Medical decisions stay with the medical team.
What is coming up
Whether and how it affects you is clarified by your legal partner.
since 28.06.2025
Accessibility Strengthening Act
Applies, among others, to services in electronic commerce, such as online booking and payment. Micro-enterprises are partly exempt.
Source: Bundesfachstelle Barrierefreiheit (in German) ↗since 02.02.2025, next stage from 02.08.2026
EU AI Act
Duty of AI literacy for staff since 2025, transparency obligations for certain AI systems from August 2026.
Source: EU AI Act Service Desk ↗since 01.01.2025, issuing from 2027/2028
E-invoicing in B2B
Receiving structured e-invoices has generally been mandatory in Germany since 2025. The obligation to issue follows in stages from 2027 and 2028.
Source: BMF, FAQ E-Rechnung (in German) ↗
A day with the system
Example workflow, for illustration.
07:50
Enquiries came in overnight. They are sorted by treatment wish, appointment suggestions are ready.
08:10 · Person
The practice team checks and sends the suggestions.
12:00
A patient uploads documents to the portal; they land in her file.
17:30 · Person
The physician checks the upcoming aftercare messages and approves them.
Discretion and operations
- Data lives on servers in the EU
- Roles: everyone sees only what they need to see
- Every step is logged, including rejections
- Code, servers and access belong to you
- Health data visible only to the treatment team
Technical properties of the systems. The legal assessment is provided by your legal partner.
Frequently asked questions
Contact
Let's talk about your project.
Write to us briefly about what it is about. You will receive a personal reply.