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SAW CONSULTING & IT

Agent agency

An agent team for every department. Approval stays with you.

Seventeen agents for the tasks companies most often address with AI according to current surveys. Each carries an ID badge with one task, fixed tools and clear limits. Review, audit trail and human approval run alongside every one of them.

17 agents7 departments3 control functions

CUSTOMER CONTACT · 3 AGENTS

Illustration of the principle, not a live system

Sources: Bitkom, press release of 14 Sep 2026 · Zapier, survey of over 500 executives

ID BADGE · AG-01

ready

Customer contact

Inbox

Receives emails and form enquiries, recognises the topic and urgency, and routes them to the right team.

MAY
read, categorise, forward internally
MAY NOT
reply or release attachments externally
TOOLS
Mailbox (read-only), form webhook
APPROVAL
not required, no external effect
LIMITS
steps, runtime and cost per run are limited

DEMAND

Bitkom 2026: 72% name customer contact as an AI application area, more than any other. According to Zapier, 49% use agents in customer service.

Example roles. Which agents you need is clarified in the AI inventory.

Working method

How an agent works with you

Four steps, the same for every agent: draft, review, human approval, audit record.

  1. 01

    Draft

    The agent prepares the task and attaches its reasoning and sources.

  2. 02

    Review

    The control layer checks the draft against data class, approval list and rules.

  3. 03

    Human approval

    A person from your team decides before anything goes out. Agents do not decide.

  4. 04

    Audit record

    Every step is recorded with time and decision, including rejections.

Contact

Let's talk about your project.

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